Return & Refund Policy
Your satisfaction matters to us. If you're not fully satisfied with your purchase, please review our return and refund policy below.
Return Window
- You may request a return or claim within 30 days of receiving your order.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The product must be unused, unopened, and in its original packaging (unless the claim is for a damaged/defective item).
- You must provide proof of purchase (order number, receipt, or invoice).
- The claim must be raised within the 30-day window from the delivery date.
Damaged or Incorrect Items
- If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery with photos/videos of the product, and we will arrange a replacement or refund at no extra cost.
Non-Returnable Items
- Products that have been opened, used, or where the seal has been broken (for hygiene and safety reasons related to consumable herbal products) are not eligible for return unless defective.
Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days to your original payment method or via bank transfer, as applicable.
How to Request a Return
- Contact our support team at leafandlifeherbs@gmail.com or +92 301 5183481 with your order number and reason for return.
- Our team will guide you through the next steps.
Contact Us
For any questions regarding returns or refunds, please reach out to us at leafandlifeherbs@gmail.com or +92 301 5183481.